Frequently Asked Questions

We are always updating our FAQs section. Please look for an answer here before calling our support number. If you don’t see your question listed, you may call us at 1-(800)-203-3712 and we’ll do our best to assist you promptly.


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Yes. There will be a 10% restocking fee on returned products unless otherwise stated.

We endeavor to keep all items in stock but this is not always possible. We therefore ask for the right to ship backorders at your expense. If you choose not to pay transportation on backorders, please indicate this at time of ordering.

All of our products are inspected prior to shipment. If goods are damaged in shipment, it is the receiver’s responsibility to submit freight claim. Center Ice Supplies Inc. is not responsible for product damaged in shipment.

Yes. Federal Tax I.D. number is required to make cross border shipments.

Yes. We charge 2% per month on overdue accounts (24% per annum)

Terms are NET 30 days on approval from our credit department. Otherwise order will be shipped COD.

Yes. Minimum order of $50 FOB Cambridge, On.